Dispatcher

Ted’s of Fayville is growing and actively hiring for a dispatcher. We are looking for professional, hardworking and driven individuals that are passionate about helping other people.

Why work for us?

• Industry leading compensation, including paid time off, insurance and 401K
• Customer service focused company
• Competitive benefits and pay
• 85+ Year track record of service excellence
• Continuous professional training and development

Job Summary

The dispatcher works directly with Ted’s customers and truck operators to dispatch and manage the tow fleet and work load.

Key Responsibilities

• Efficiently dispatch drivers to their destinations
• Effectively determine which driver/ operator and truck best fit the customer’s requirement
• Work directly with customers and drivers/operators to create mutual trust and maintain open communication throughout the transport process
• Effectively communicate statuses to the appropriate parties throughout the service process, including updates with any changes
• Communicate call information to the drivers to complete the call
• Communicate with drivers to input invoice number, mileage and prices in the computer
• Understand and provide appropriate estimated time of arrivals
• Provide accurate rates and mileage to customers
• Interact with drivers in a professional and appropriate manner    
• Understand and provide accurate mapping information to the drivers
• Ability to effectively handle pressure and work in a fast-paced environment
• Demonstrate responsiveness to requests from others and provide assistance when needed
• Expect to be productive during down time
• Establish and maintain effective working relationships with co-workers, supervisors and the general public
• Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety procedures
• Other duties as assigned

Qualifications

• Dispatch experience preferred but not required
• Computer literate with experience using standard office equipment
• Proficient in Microsoft Word, Excel and Outlook
• 3+ Years of experience in customer service
• Ability to interface and understand how to effectively communicate with both customers and operators
• Excellent data entry and attention to detail
• Excellent communication skills
• Dependable and consistent; able to meet attendance policy

Job Type: Full time positions may require some nights, weekends, holiday, and emergency coverage as needed.

Salary: Based on experience

Location: Southborough, MA

Ted’s of Fayville is an equal opportunity employer, and a drug-free work environment.